Stakeholder Guide — Contractor & Vendor
Audience: Non-technical contractors and vendors (maintenance companies, landscapers, security, cleaning)
Purpose: Plain-language view of how you will work with developments on the platform
Language: Plain English — no code, no database terms
1. What Is This, in Plain Words
If you are a contractor or vendor providing services to a development (maintenance, landscaping, security, cleaning, repairs), our platform gives you one clear view of your work orders — from assignment to completion to payment — replacing phone calls, WhatsApp instructions, and paper job sheets.
2. What Changes for You
| Today | With the platform |
|---|---|
| Work assigned by phone or WhatsApp; instructions unclear | Work orders issued with scope, location, priority, and deadline |
| Work done; no one signs off; payment delayed | You complete work, upload completion evidence; an inspector signs off; parts logged |
| Parts and materials tracked informally | Parts you use are logged and charged to the correct budget |
| Multiple developments; no shared record | Your work across developments is tracked in one system (if you serve multiple) |
3. Features You Will Use
- Work orders: Receive work orders assigned to you by skill, location, and priority. Each shows what to do, where, and by when.
- Completion evidence: Upload photos of completed work as part of closing the work order.
- Parts log: Record parts and materials used; they are charged to the maintenance budget or service-charge fund.
- Expert sign-off: An inspector (different from you) verifies and signs off the work before it closes.
- Payment reference: Completed and signed-off work orders are linked to payment references for your invoicing.
4. What You Must Confirm
- Your skills and service categories (lift, plumbing, electrical, landscaping, cleaning, security)
- Your coverage area (which developments or zones you serve)
- Your contact person and phone for work-order dispatch
- Your invoicing and payment details
5. What We Honestly Do Not Promise
- We do not guarantee a volume of work; we assign work orders based on need, skill, and availability.
- We do not approve payment automatically; an inspector must sign off before payment is processed.
- If the system is down, the development's facilities team will contact you by phone as before.