Stakeholder Guide — Resident & Unit Owner
Audience: Non-technical residents and unit owners (apartment owners, villa owners, tenants)
Purpose: Plain-language view of what the platform means for you as a resident or owner
Language: Plain English — no code, no database terms
1. What Is This, in Plain Words
If you own or rent a unit in a development using our platform, you get one clear record of your relationship to your home — your ownership or lease, your service charges, your votes in the community, and your access rights. Instead of chasing the property manager for information or relying on paper notices, you can see your unit's status, your charges, your votes, and your amenity bookings in one place.
2. What Changes for You
| Today | With the platform |
|---|---|
| Service-charge notices on paper; hard to track what you owe | Service charges issued per unit; you see your balance and payment history |
| HOA votes by proxy or show of hands | You can vote securely; your eligibility is verified; your vote choice stays private |
| Defects reported by phone; no follow-up | Defects logged with photos; you can see the status of repairs to your unit or common areas |
| Amenity bookings on paper sheets; double-booking possible | Amenities booked by time slot; confirmed; no double-booking |
| Visitor passes arranged at the gate | Visitors pre-approved by you; passes issued with time limits |
| Unclear who owns what or who can vote | Ownership and voting rights are recorded and verifiable |
3. Features You Will Use
- Your unit record: See your ownership or lease details, unit status, and service-charge balance.
- Service charges: See what you owe, when it is due, and your payment history.
- HOA voting: Vote on community rules and board elections securely; your choice stays private.
- Defect reporting: Report a defect in your unit or a common area with a photo; track its progress to resolution.
- Amenity booking: Book the gym, pool, or clubhouse by time slot; get a confirmation.
- Visitor management: Pre-approve visitors; passes issued with time limits; your guests get smooth entry.
- Access rights: Your key card or digital access is tied to your ownership or lease; visitor and service-provider access managed securely.
4. What You Must Confirm
- Your contact details and preferred language for notices and votes
- Whether you want your details in the resident directory (opt-in)
- Your voting eligibility (tied to your unit ownership share)
- Your service-charge payment method
5. What We Honestly Do Not Promise
- We do not manage the development or make HOA decisions; the platform records decisions and votes, it does not make them.
- We do not guarantee that defects will be fixed in a fixed time; your HOA or property manager sets service promises, and we measure against them.
- If your system access is temporarily down, you can still contact the property manager by phone or email as before.
6. Questions We May Ask You
- How would you like to receive notices (email, SMS, app)?
- Do you want to be listed in the resident directory?
- Are you an owner, tenant, or occupier? (This determines your voting rights and access.)