Playbook Registry — What You Can Run, Who Runs It, What You Get Back
Stakeholder version. Every playbook below is a repeatable business process, not custom code. For each one we say what the business process is, who operates it, which guardrails protect the customer, and what an audit produces (source: docs/commercialization/31_INITIAL_RELEASE_PLAYBOOK_DICTIONARY.md; source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md; source: docs/commercialization/35_PLAYBOOK_MONETIZATION_BACKLOG.md; source: docs/commercialization/38_CAPABILITY_SUPPLY_SOURCING_UNIFICATION.md; source: docs/commercialization/39_CAPABILITY_SUPPLY_SOURCING_BACKLOG.md; source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md).
How to read this registry. A playbook is a named, sellable procedure: the customer buys a SKU, the desk runs the pack, the guardrails refuse anything unsafe, and the audit packet proves it happened (source: docs/commercialization/31_INITIAL_RELEASE_PLAYBOOK_DICTIONARY.md). "Soft" means a practice run with test data; "live" means real customers and real money (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md).
Registry
| Playbook | Business process | Who runs it | Guardrails | Audit output |
|---|---|---|---|---|
| Motor claims (Kenya pilot) | First-notice intake from plate or vehicle id, assign adjuster and garage, evidence check, amount by risk approval, service-level clock, settlement (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) | Insurer / TPA claims desk; broker and garage as panel members | Creator cannot approve own claim; missing evidence refused; approval bands by amount and risk; unattested provider refused (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) | Guarded-transition receipt, quorum receipt chain, service-level breach notice, honest-empty metrics when data is absent (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md; source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md) |
| Medical claims | Hospital and clinic invoice review, insurer medical desk sign-off, second opinion for high risk (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) | HMO / insurer medical desk; hospital as panel member | Three-person quorum on fraud flag; medical records not revealed beyond what the pack allows; missing evidence refused (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) | Evidence checklist, quorum receipt, provider eligibility report (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) |
| Home / property claims | Building-based loss report, assessor visit, contractor match, excess and coverage check (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) | Insurer property desk; contractor as panel member | Building history leased only for the stated purpose; unnamed provider refused; cross organization quorum on dispute (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) | Lifelong building history summary, panel assignment receipt, service-level trail (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) |
| Government benefit | Citizen benefit application, cross-agency check, evidence sweep, dual approval, payment readiness (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) | Agency desk plus second agency as approver | Cross-agency quorum; public officer cannot approve own file; missing evidence refused (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) | Cross-agency approval chain, evidence seal, audit export (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) |
| Government compensation | Compensation claim after loss, assessment, liability check, public-officer separation of duties, payment approval (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) | Ministry / county compensation desk | Threshold plus public-officer separation of duties; mandatory audit export; outside verdict honoured (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) | Compensation decision pack, evidence seal, approval receipt (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) |
| Community ticket | Resident issue or estate ticket, resolver plus assembly approval, service-level severities, vendor close-out (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) | HOA / estate manager desk | No insurance branches; resolver cannot approve own close; missing triage evidence refused (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) | Ticket journey receipt, service-level breach report (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) |
| Industrial / local content | Hire and supply with minimum local content share; authority verdict before award (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) | Buyer / authority desk; supplier as candidate | Authority verdict required before award; threshold can change without code change; missing verdict blocks (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) | Local-content verdict receipt, award decision receipt (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) |
| Configuration rollout — federation flavor | Offer a configuration change to connected units, gather roll-up answers, finalize only when all answer, signed receipt chain (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md; source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md) | Platform operations; unit owners countersign | Forged counts cannot finalize; deadline breach blocks finalize; rollback needs two people (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md) | Signed receipt chain, roll-up transcript, rollback packet (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md) |
| Test-track drill pack | Practice emergency or notify scenario on the test track; no live dispatch (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md) | Emergency operations team | Drill only; no production incident route; no carrier or consent path (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md) | Drill completion report, acceptance checklist (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md) |
| Sourcing clearinghouse | Publish a need, receive privacy-safe offers, match, bind a provider, lock with proof receipt (source: docs/commercialization/38_CAPABILITY_SUPPLY_SOURCING_UNIFICATION.md; source: docs/commercialization/39_CAPABILITY_SUPPLY_SOURCING_BACKLOG.md) | Community or utility buyer; service providers | Sealed content never in match; request for sealed content refused; unattested provider refused (source: docs/commercialization/38_CAPABILITY_SUPPLY_SOURCING_UNIFICATION.md; source: docs/commercialization/39_CAPABILITY_SUPPLY_SOURCING_BACKLOG.md) | Match transcript with privacy-safe facets only, bind receipt (source: docs/commercialization/39_CAPABILITY_SUPPLY_SOURCING_BACKLOG.md) |
| Emergency sourcing | SOS incident needs crew, vehicle, or facility; the same matching path finds them under emergency rules (source: docs/commercialization/38_CAPABILITY_SUPPLY_SOURCING_UNIFICATION.md) | Emergency commander; agency crews | Same privacy rules as community sourcing; public alert uses scrubbed fields only (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md) | Emergency match receipt, resource assignment log (source: docs/commercialization/38_CAPABILITY_SUPPLY_SOURCING_UNIFICATION.md) |
| Provider onboarding and publish | Onboard a garage, clinic, or tradesperson: affiliation check, time-limited access grant, publish as searchable candidate (source: docs/commercialization/39_CAPABILITY_SUPPLY_SOURCING_BACKLOG.md) | Panel manager; provider | Time-limited grants; capability attestation signed by the customer's own key; missing attestation refused (source: docs/commercialization/39_CAPABILITY_SUPPLY_SOURCING_BACKLOG.md) | Onboarding ledger per step, attestation receipt (source: docs/commercialization/39_CAPABILITY_SUPPLY_SOURCING_BACKLOG.md) |
| Support desk request | Customer asks for help; thread, assignment, escalation, close (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md) | Support agent; requester | Public description never names a workbench product; escalation needs its own gate (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md) | Request journey receipt, assignment log (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md) |
| Community / estate ticket request | Ticket needs a vendor; vendor subtask can fork to sourcing (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md) | Estate manager; vendor | Vendor subtask inherits parent limits; child cannot widen parent permissions (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md) | Parent-child tree receipt (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md) |
| Emergency SOS multi-agency request | One SOS forks to fire and ambulance children with their own scopes; children close back to parent (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md) | Emergency commander; agency responders | Parent scope is the ceiling; child cannot widen it; response limited to scrubbed fields unless a purpose grant exists (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md) | Fork tree receipt, child-closed notices, public alert derived from scrubbed fields only (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md) |
| Purchase / order issue request | Order or shipment problem; split shipment or refund subtask (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md) | Commerce desk; logistics provider | Linked to the order, not a separate record; missing link refused (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md) | Linked order receipt chain (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md) |
| Subscription to wallet money path | Subscribe, entitle child, meter usage, invoice, calculate split, credit wallet (source: docs/commercialization/35_PLAYBOOK_MONETIZATION_BACKLOG.md) | Billing operator; finance approver | Split must sum to exactly one hundred percent; creator share named; changes need two-person approval; life-safety degrades on arrears, everything else refused (source: docs/commercialization/35_PLAYBOOK_MONETIZATION_BACKLOG.md) | Subscription receipt, entitlement delta, invoice, split calculation, wallet credit receipt (source: docs/commercialization/35_PLAYBOOK_MONETIZATION_BACKLOG.md) |
| Estate Safe bundle | Jamii community starter plus ICE community guard as one bundle; one subscription covers both (source: docs/commercialization/31_INITIAL_RELEASE_PLAYBOOK_DICTIONARY.md) | HOA / estate manager | Split profile pinned so revenue share is visible; child estate cannot widen parent subscription (source: docs/commercialization/35_PLAYBOOK_MONETIZATION_BACKLOG.md; source: docs/commercialization/31_INITIAL_RELEASE_PLAYBOOK_DICTIONARY.md) | Bundle entitlement receipt, estate-by-estate child grants (source: docs/commercialization/35_PLAYBOOK_MONETIZATION_BACKLOG.md) |
| Materra AMCOS pilot | Farmer registry, field forms, certified bags, market prices, cooperative org (source: docs/commercialization/31_INITIAL_RELEASE_PLAYBOOK_DICTIONARY.md) | AMCOS cooperative; union operator | Usage meter for certified bags; split follows the Materra pilot profile; honesty over volume (source: docs/commercialization/35_PLAYBOOK_MONETIZATION_BACKLOG.md) | Bag meter receipt, union wallet split receipt, cooperative cohort report (source: docs/commercialization/35_PLAYBOOK_MONETIZATION_BACKLOG.md) |
| Claims orchestration pilot (dictionary SKU) | The umbrella offer that bundles the motor pack, the provider panel, service-level times, approval bands, intake forms, and lifelong vehicle or building identity (source: docs/commercialization/31_INITIAL_RELEASE_PLAYBOOK_DICTIONARY.md; source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) | Insurer / HMO / government desk buying the pilot | Pilot price unpublished until baseline measured; no savings promise; live sign only when real checks pass (source: docs/commercialization/31_INITIAL_RELEASE_PLAYBOOK_DICTIONARY.md; source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md) | Pack readiness checklist, panel eligibility report, readiness probe result (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md) |
| City Ready bundle | District operations plus sourcing plus community guard plus dispatch as one county pilot (source: docs/commercialization/31_INITIAL_RELEASE_PLAYBOOK_DICTIONARY.md) | County / district operator | Mandatory emergency pairing for crisis use; solver only after a real match; live dispatch never invented when a service is down (source: docs/commercialization/31_INITIAL_RELEASE_PLAYBOOK_DICTIONARY.md; source: docs/commercialization/33_EVENT_SPINE_PLAYBOOK_BACKLOG.md) | District journey receipt, sourcing match receipt, public alert derivation slip (source: docs/commercialization/31_INITIAL_RELEASE_PLAYBOOK_DICTIONARY.md) |
Notes on what is live and what is still practice
- Estate Safe, Materra AMCOS, and the claims orchestration pilot have prices and meters described, but real money movement is gated until finance keys, a human approver, and the payments ledger are ready (source: docs/commercialization/35_PLAYBOOK_MONETIZATION_BACKLOG.md; source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md).
- The drill packs and the claims packs run first as a zero-write practice check; a pack cannot declare itself live (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md; source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md).
- Emergency-call location formatting and trusted timestamping only appear when a public-safety answering point or timestamp-authority customer arrives (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md; source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md).