What the Commercialization Program Gives You

This is the stakeholder version of the program register. It says what each piece of work does for a customer, what guarantee comes with it, and what is still waiting for outside permission to go live (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md; source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md).

As of 9 November 2026. Top sources: program register version 1.2 of 7 November 2026; claims pack register version 1.15 of 8 November 2026; week review of 1–8 November 2026 (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md; source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md; source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md).

How to read this page

• Soft means a safe practice run with test data. No real money moves, no live dispatch (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md; source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md).
• Live means a real customer desk with real money and real dispatch (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md; source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md).
• A claim is the durable work record for any case — insurance, government benefit, community ticket, or emergency. It cannot jump ahead without its required approval (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md).
• Fail closed means the system refuses a request with a clear error instead of guessing a success (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md).
• A quorum is a multi-person approval. Separation of duties means the person who creates a case cannot be the person who approves it (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md).
• Proof of correct execution means a signed receipt that a step actually ran (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md).

The program in plain English

This program finishes the work that turns platform capabilities into services you can buy and run in a pilot: a claim can now be opened, checked, approved, and paid only through its declared steps (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md; source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md). The newest checkpoint says the buildable pieces are essentially complete except for a small list of deferred or operations-gated items pulled from the same register (source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md).

What customers get, epic by epic

Configuration rollout — offer, roll up, sign (FCT)

You can now roll out a configuration change slowly and safely across connected units: the change is offered, reactions are gathered, and the change is finalized only when every unit has answered and a signed receipt chain is complete (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md; source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md). Guarantee: a rollout can never be declared final on the word of one unit, the receipt is signed by the gateway, and a missed deadline can be caught and rolled back with two-person control (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md). Blocker: trusted time-stamping on finalize is deferred until a timestamp-authority customer arrives (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md; source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md).

Sourcing — finding people, organizations, vehicles and buildings (CAPSRC)

A person, an organization, a vehicle, or a building can each be published as a searchable candidate, but only their approved, privacy-safe details are visible; sealed personal content never appears in a match result (source: docs/commercialization/38_CAPABILITY_SUPPLY_SOURCING_UNIFICATION.md; source: docs/commercialization/39_CAPABILITY_SUPPLY_SOURCING_BACKLOG.md). Guarantee: a request to reveal sealed content through search or matching is refused, a change to a person or building updates search within the normal notice flow, and all 19 items are complete with no invented matches when the service is down (source: docs/commercialization/39_CAPABILITY_SUPPLY_SOURCING_BACKLOG.md; source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md).

Interaction requests — one governed record for support, community, emergency, commerce and claims help (INTRQ)

Everything that used to be a separate ticket, SOS, order issue, or claims-assistance note is now one governed request record with child requests for multi-agency work, and the public description never names a third-party workbench (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md; source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md). Guarantee: a parent emergency request can fork to fire and ambulance children, each closed child updates the parent, and swapping the provider tool does not change the customer's request number or web address (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md). Blocker: the emergency-call location format is deferred until a public-safety answering point (emergency call center) is the buyer (source: docs/commercialization/40_UNIFIED_INTERACTION_REQUEST_PLANE.md; source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md).

Claims engine — one guarded path for every claim type (claims families)

This is a single guarded path that works for insurance, government benefit, community ticket, Materra loss, or commerce: a claim cannot move forward unless its required quorum, separation of duties, evidence, proof receipt, or outside-verdict steps are satisfied, with no path that skips a declared stage (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md; source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md). Guarantee: missing evidence is refused with a clear error, the creator cannot approve their own claim, metrics are computed only from real cases and otherwise show an honest empty result, and a create-first-notice alias such as a plate number resolves to the same person or vehicle and the same journey number across search, evidence, and approval (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md). Blocker: large-scale fleet routing and an optional thin customer facade are deferred until an outside fleet provider wants them (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md).

Ready-made claims packs — motor, medical, home, government benefit/compensation, community ticket, industrial

You no longer need custom code for each line of business: motor, medical, home, government benefit, government compensation, community ticket, and industrial-local-content are already prepared as configuration packs with service-level times, approval bands by amount and risk, provider panels, and intake forms (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md). Guarantee: a pack can be checked with zero writes before it runs, an unapproved provider is refused, a service-level breach is recorded and re-dispatched or escalated, and outside verdicts are honoured — a negative verdict blocks settlement (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md).

Optional AI help — advice only, never approval

Automated text help can prepare a draft or flag missing evidence, but it can never approve or advance a claim on its own (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md). Guarantee: the help is off by default, the claim path continues if the help service is down unless the pack marks it as mandatory, and only an allow-listed set of notes can be added (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md). Blocker: the specific writing helpers beyond the generic runner are not yet offered; they stay off until each pack asks for one (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md).

Money — declarative splits, entitlements, and wallets (FINMON)

Subscriptions, entitlements, invoices, revenue splits, and wallet credits are now expressed as declarative profiles rather than hidden percentages in code (source: docs/commercialization/35_PLAYBOOK_MONETIZATION_BACKLOG.md). Guarantee: every split must add up to exactly one hundred percent of the invoice, a creator's share is visible as a named party, changes to a split profile require two-person approval with a full audit trail, and life-safety features degrade gracefully rather than stop when payment is late (source: docs/commercialization/35_PLAYBOOK_MONETIZATION_BACKLOG.md). Blocker: moving real money in the Estate Safe pack is gated until finance keys, a human approver, and the payments ledger are ready (source: docs/commercialization/35_PLAYBOOK_MONETIZATION_BACKLOG.md; source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md).

What is ready, what is waiting — one-page view

What a customer pilot will feel in the next 90 days

The program sequence (Wave 0–1 board) named boundaries, the emergency grammar, one-command practice deploy, the configuration track, and the first signed-receipt foundations — all now shown as done (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md). The newest checkpoint sets the next move instead: first prove the gateway path end-to-end, then separate "the system is up" from "a pilot is allowed to run"; the event-spine consumer that joins claims notices to actions is already done (9 November 2026) (source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md). In customer terms: next quarter feels like honesty, not new billable features — readiness that actually exercises the gateway, a clear sign that distinguishes infrastructure readiness from rollout permission, and emergency drill packs that teams can run on the test track (source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md). No new live money movement opens until the finance gate lifts, no timestamped receipts appear until a timestamp-authority customer arrives, and no emergency-call location features appear until a public-safety answering point customer arrives (source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md).

Facts kept from the register

• Register version 1.2 of 7 November 2026 is the single backlog of record; when acceptance wording conflicts, the epic backlog wins (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md).
• Count status: configuration rollout 26 of 27 done; sourcing 19 of 19 done; interaction requests 1–19 and 21 done; claims engine 1–8 done; lifelong identity 1–10 done; claims packs 1–16 all done; money 1–15, 18–20 plus cohort and dual-control done, one item gated (source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md).
• Claims pilot checks closed: guarded transition refuses missing evidence and self-approval and passes when all steps are met; readiness probes are earned only when real checks pass; metrics come from real cases with honest empty results (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md; source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md).
• Money split discipline: every profile must sum to exactly 100%, creator share is a named party, reseller can entitle several estates under one parent, and life-safety degrades while everything else is refused (source: docs/commercialization/35_PLAYBOOK_MONETIZATION_BACKLOG.md).
• Planning rule: new work uses claims as the shared primitive and plays through configuration, never a separate vertical fork; verticals like EUDR, Materra, Sokobora, Kujenga and Kazi stay in their own backlogs unless a shared journey touches them (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md).

Open items you should know about

• The live desk for the community fabric has only an honesty note so far — no signed live desk yet (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md).
• Emergency drill packs can be authored now but their acceptance checks have not yet passed (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md).
• Anonymous and gender-based-violence intake is kept on a separate audited path and is deliberately not connected to live dispatch (source: docs/commercialization/30_CONSOLIDATED_PROGRAM_BACKLOG.md).
• Optional writing helpers beyond the generic runner, and a thin customer facade, remain TODO (source: docs/commercialization/37_CLAIMS_ORCHESTRATION_BACKLOG.md).
• Refining readiness, fixture labeling, consolidation of verification scripts, scheduler checks, console desk, and operator gating for readiness/metrics remain open in the review backlog (source: docs/commercialization/41_WEEK_IN_REVIEW_2026-11-08.md).
• Catalog reference: For the complete 180-day system catalog, gap analysis against AGENTS.md mandates, and 16-phase remediation sequence, see COMPREHENSIVE_SYSTEM_CATALOG.md. The 18 validated gaps (4 critical, 7 high, 4 medium, 3 low) and their mandate violations are documented in Gap Analysis Validation — Cross-Document Gap Audit in the platform-map/ directory.

Playbook references

For the complete catalog of 31+ sellable repeatable business processes (playbooks), see S-05 Playbook Registry in the system documentation. Each playbook is a named SKU: the customer buys it, the desk runs the pack, guardrails refuse anything unsafe, and the audit packet proves it happened.