Stakeholder Guide — Tenant / Lessee
Audience: Non-technical tenants and renters
Purpose: Plain-language view of your lease, rent, deposit, and access as a tenant
Language: Plain English — no code, no database terms
1. What Is This, in Plain Words
If you rent a unit in a development using our platform, your lease, rent payments, deposit, and access rights are all in one clear record. Instead of paper leases and manual rent tracking, you have a single system where you can see your lease terms, pay rent, manage your deposit, and book amenities — with every step recorded and verifiable.
2. What Changes for You
| Today | With the platform |
|---|---|
| Lease on paper; terms hard to find | Your lease agreement is a single record; terms, rent, deposit, and term all visible |
| Rent paid by cash or transfer; receipt may be lost | Rent invoices generated per period; payments tracked; receipts recorded |
| Deposit paid at move-in; refund unclear at move-out | Deposit recorded at lease start; refund tracked at move-out with inspection |
| Amenity bookings informal | Amenities booked by time slot; confirmed; no double-booking |
| Access cards issued informally | Access rights tied to your active lease; visitor passes time-limited |
3. Features You Will Use
- Your lease record: See your lease start and end dates, rent amount, deposit, and renewal terms.
- Rent payments: See each rent invoice, when it is due, and whether it has been paid.
- Deposit: See your deposit amount and the conditions for its refund at move-out.
- Lease renewal: See when your lease is up for renewal; renewal terms proposed and agreed in the system.
- Move-out inspection: Your unit is inspected at move-out; any defects linked to deposit deductions are recorded with photos.
- Amenity booking: Book the gym, pool, or clubhouse by time slot; get a confirmation.
- Visitor passes: Pre-approve visitors; passes issued with time limits.
4. What You Must Confirm
- Your contact details and preferred language for notices
- Your rent payment method
- Whether you want to be in the resident directory (opt-in)
5. What We Honestly Do Not Promise
- We do not negotiate your rent or lease terms; the platform records what you and your landlord agree.
- We do not guarantee deposit refund amounts; that depends on the move-out inspection and your lease terms.
- If your system access is temporarily down, you can still pay rent and contact your landlord through your usual channels.